Beech Mountain Realty & Rentals
SUMMER INFORMATION LETTER
We at CHARLIE’S Beech Mountain Realty & Rentals are excited about being your host for your upcoming vacation. We would like to take this opportunity to inform you of a few things that will make your stay more enjoyable. Please be sure to read this entire letter as it contains important information regarding your stay.
LOCATION: Our rental office is located at the corner of Ski Loft Road and the Beech Mountain Parkway. It will be the second building on your left (just past Klonteska) as you top Beech Mountain. Our mailing address is 3455 S. Beech Mountain Parkway, Beech Mountain NC 28604. GPS is not reliable in our area; please contact our office for directions. Phone numbers are 828-387-4291 or 800-845-6164.
ADVANCE PAYMENT: We require 50% of the rental amount to confirm your reservation. This must be paid within 7 days of your booking or your reservation is automatically canceled. You may pay with personal check as long as time allows at least 30 days prior to arrival date. Otherwise a money order or cashiers check is needed. We DO NOT ACCEPT credit cards for advance payment due to NC Real Estate laws requiring signed agreements.
ARRIVAL: Check-in time is 4:00 p.m. till 5:00 p.m. If your rental unit is clean and ready you may check in earlier but we cannot guarantee this. The best way to inquire about your check-in time is to call the day before you arrive. If you are planning on being after 5:00 p.m. you must call the office and make arrangements for a late arrival. Your rental must be paid in full prior to arrival in order for keys to be left out after hours; otherwise the unit will be left unlocked for you.
CHECK-IN: The balance is due upon arrival. Please designate one person to be responsible for payment, time does not allow for dividing the balance with your group. Acceptable forms of payment are CASH, TRAVELER’S CHECKS, MONEY ORDER, or CASHIER’S CHECK. Also, at check-in we will accept VISA or MASTER CARD for the balance. WE WILL NOT ACCEPT A PERSONAL, BUSINESS, or CHURCH CHECK at check-in. Uncertified funds are only accepted if received 30 days prior to arrival.
SECURITY DEPOSIT/INSURANCE: All rental units require a security deposit or security deposit protection insurance. The security deposit will be refunded to you by check within 21-30 days after your departure. The security deposit protection insurance is a flat fee and requires a credit card to be on file. We will deduct any damages, excessive cleaning charges or telephone charges from your deposit or credit card.
DEPARTURE: Before you leave your chalet or condo we ask that you wash all dishes, take out garbage and leave the unit in an orderly condition. Close and lock all windows and doors. Turn off all lights and appliances. Also, please check to be certain no linens or other flammable materials are on the heaters. Heat should be at 40° and no fire in the fireplace. Failure to do so may cause you to lose part or all of your damage deposit.
CHECK-OUT: Check-out time is 10:00 a.m. You will need to stop by the office and return your keys by check-out time. Failure to return the keys will result in a $10.00 key charge. We must ask that you check-out at this time so the unit can be cleaned and made ready for the next guest. Not observing the check-out time may cause you to lose part or all of your damage deposit.
CANCELLATIONS: In the event of a cancellation by tenant shall receive a refund of all payments made by tenant, less and administrative fee of $50.00 if the Premises are re-rented on the terms set forth. If the Premises are not re-rented on the terms set forth herein, tenant will not be entitled to a refund of any rent payment made here-under. Any changes in reservations are subject to a 20% re-booking fee.
No refund given for early departure.
No refund due to the weather or other conditions we cannot control.
YOUR CHALET OR CONDO: The chalet or condo that you have rented is a privately owned unit, which is rented through our rental agency. Each rental unit is furnished according to the owner’s particular tastes. We ask that you take care of the unit as if it were your own. Please respect their property and personal belongings.
WE FURNISH: Sheets, pillowcases, towels, washcloths, and a kitchen set. We also provide you with your initial soap and toilet paper. The basic set up consists of 1 bath towel, and 1 washcloth per person. For your convenience all of our high end units and most others are equipped with washer and dryer. We do ask that you bring toiletries, garbage bags, and paper products. There is a store on the mountain to help you restock.
“WHAT SHOULD I BRING”: We suggest to make your stay feel more like home you may bring extra linens and towels. If the unit is equipped with washer and dryer you will need to bring wash powders and dryer sheets. Large parties may want to bring a large pot for big dishes. Coffee drinkers may want to bring their favorite coffee maker, though most have a Mr. Coffee. If you plan on tidying up a bit, during your stay, bring some cleaning supplies, dish washing detergent, etc. We also recommend bringing a VCR, grill, or maybe even a fan. Not all of the units have fans, grills or deck furniture, but these items may be rented when available. These items are merely suggestions because we want your stay with us to be an enjoyable one.
TELEPHONE: LOCAL CALLS ONLY. ANY LONG DISTANCE CALLS MUST BE MADE WITH A TOLL FREE PREPAID CALLING CARD. To call long distance simply purchase a toll free prepaid calling card or use 1-800-COLLECT OR 1-800-CALLATT. Please note some units have a total phone block and you may be able to dail 800 numbers. Any charges billed to this telephone during your stay will be the responsibility of the guest plus a $20.00 service charge.
THE BEECH MOUNTAIN CLUB:
The Beech Mountain Club is private. In order to use the facilities your rental home must have membership and all rental guests must purchase an unaccompanied guest card and pay appropriate fees. The club has access for swimming, golfing, or tennis. The club is open seasonally from mid-May through mid-October. Ask about discounts on golfing or attraction tickets!
We are looking forward to seeing you this summer.
THANK YOU FOR RENTING WITH CHARLIE’S BEECH MOUNTAIN REALTY AND RENTALS!!